Customer Care Post-Sale Specialist

The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution.

• Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
• Review and adjust Sales Tax, issuing refunds when appropriate
• Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
• Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
• Excellent verbal and written communication skills