Customer Care Representative with German (F/M)

WE RECRUIT FOR:

An international industrial company that develops innovative electrical solutions used by businesses around the world.

We are currently looking for a Customer Care Representative with German to join an international Customer Care organization supporting customers across the DACH region. This is a customer-facing role combining customer service, order management and close cooperation with Sales, Logistics, Finance and Supply Chain teams.

KEY RESPONSIBILITIES:

• Act as a point of contact for B2B customers in the German-speaking market
• Manage customer inquiries via phone and email, providing timely and solution-oriented support
• Process and monitor customer orders in ERP/CRM systems
• Coordinate order fulfillment with Sales, Logistics, Finance and Supply Chain teams
• Support quotation management and follow up on customer requests
• Coordinate shipments and communicate delivery updates or potential delays
• Maintain accurate customer, pricing and contractual data
• Support resolution of payment discrepancies, credit issues and other customer-related matters
• Handle customer issues and contribute to improving customer experience and service quality
• Identify opportunities to improve processes and ways of working

REQUIREMENTS:

• 3-5 years of experience in B2B Customer Service / Customer Care / Order Management or a similar role
• Professional experience in an international environment
• Fluent German – mandatory
• Good command of English
• Experience working with ERP and/or CRM systems
• Strong customer orientation and excellent communication skills
• Ability to work with multiple stakeholders across different functions and countries
• Strong organizational skills, attention to detail and ability to manage deadlines
• Proactive, solution-oriented approach
• Experience in an industrial or manufacturing environment will be an advantage, but candidates from BPO, shared services or consulting environments are also welcome

Our client offers:

• Stable employment in an international organization
• Hybrid working model: 4 days from the office + 1 day from home
• Comprehensive onboarding, including technical product training
• Private healthcare
• Lunch card
• Employee Assistance Program
• Employee Stock Purchase Plan
• Internal and external training opportunities
• Funding for further education
• Language courses funded at 100%
• Opportunity to work in a multicultural environment and develop within an international organization