Customer Care Team Member
We’re looking for a friendly and enthusiastic Customer Care Team Member to join our store team. This is a customer-facing role where you’ll help create a welcoming, solution-focused environment for our members and customers. If you’re passionate about great service and enjoy working as part of a team, we’d love to hear from you.
Contract: Permanent
Hours: Part-time
Hours of Work: 6 Hours per week, working Sunday
As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.
Key responsibilities include:
• Delivering consistently outstanding customer service
• Responding to queries promptly and professionally
• Supporting counter duties with confidence and efficiency
• Answering phone calls in line with company standards
• Assisting with stock control and maintaining accuracy
Hours: Part-time
Hours of Work: 6 Hours per week, working Sunday
As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.
Key responsibilities include:
• Delivering consistently outstanding customer service
• Responding to queries promptly and professionally
• Supporting counter duties with confidence and efficiency
• Answering phone calls in line with company standards
• Assisting with stock control and maintaining accuracy
• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.