Customer Experience Analyst
Support customers and partners through multiple channels, conduct user outreach for market research and company growth, coordinate issue resolution, analyze customer risks, and translate feedback into product changes.
Responsibilities
- Troubleshoot and resolve customer and partner queries.
- Engage with customers through calls, email, chat, and social media.
- Understand customer needs and provide appropriate resolutions.
- Coordinate with cross-functional teams to resolve issues.
- Analyze the existing customer base to minimize risks.
- Conduct user outreach for market research and company growth.
- Drive product changes with the development engineering team based on customer feedback.
Requirements
- 1 to 2 years of experience in a customer satisfaction role.
- Experience with voice and non-voice processes.
- Willingness to work rotational shifts.
- Ability to self-start, maintain a positive attitude, and adapt to a growing team.
- Ability to follow standardized processes and compliance requirements.
- Strong English and Hindi communication skills.
- Organizational, motivational, and time management skills.
- Experience in fintech, stocks, or mutual funds is an added advantage.
Benefits
- Up to 8 months of maternity leave
- 1 month of paternity leave
- Reimbursement of medical bills for gender reassignment surgery
- Offsites
- Gift boxes