Customer Relationship Manager (CRM) – Strategic Accounts

We are seeking a highly experienced Customer Relationship Manager (CRM) – Strategic Accounts to strengthen and expand our relationships with key clients across Saudi Arabia. This leadership role is ideal for a seasoned professional with extensive experience in project management, engineering consulting, business relationship management, and strategic account development within the process industries.

Role Overview

The Customer Relationship Manager will serve as the primary interface between Ingenero and its strategic customers, ensuring exceptional client engagement, identifying growth opportunities, supporting project execution, and driving long-term customer satisfaction.

The role requires strong commercial acumen, technical understanding of process engineering services, and the ability to work collaboratively with engineering, project delivery, and business leadership teams.

Key Responsibilities

Strategic Customer Relationship Management

1. Develop and manage long-term relationships with strategic clients across Saudi Arabia.
2. Serve as the primary point of contact for executive stakeholders and project leadership teams.
3. Understand customer business objectives and align Ingenero's engineering and digital solutions accordingly.
4. Build trusted advisor relationships with Operations, Maintenance, Reliability, Engineering, and Plant Management teams.
5. Drive customer satisfaction and long-term account growth.

Project Coordination & Delivery Support

1. Coordinate closely with engineering and project delivery teams to ensure successful execution of client projects.
2. Monitor project progress, client expectations, milestones, and commercial commitments.
3. Facilitate communication between customers and internal technical teams.
4. Identify project risks and proactively support issue resolution.
5. Ensure timely delivery while maintaining high customer satisfaction.

Business Development & Account Growth

1. Identify opportunities for repeat business, cross-selling, and upselling engineering and digital solutions.
2. Support sales teams in expanding existing customer accounts.
3. Participate in proposal development, commercial discussions, and contract negotiations.
4. Develop strategic account plans to maximize customer value and revenue growth.
5. Maintain a healthy opportunity pipeline within assigned accounts.

Stakeholder Management

1. Build relationships with senior management, project owners, EPC contractors, consultants, and operating companies.
2. Lead executive reviews, customer meetings, and business presentations.
3. Represent Ingenero during client workshops, conferences, and industry events.
4. Act as the voice of the customer within the organization.

Market Intelligence

1. Monitor industry trends, customer requirements, and competitor activities.
2. Identify emerging opportunities within Oil & Gas, Petrochemical, Chemical, Refining, and Industrial Manufacturing sectors.
3. Provide strategic market insights to leadership.

Internal Collaboration

1. Work closely with Process Engineering, Mechanical, Reliability, Digital Transformation, Asset Integrity, and Project Management teams.
2. Ensure alignment between customer expectations and project execution.
3. Drive collaboration across multiple business functions to deliver integrated engineering solutions.

Required Qualifications

1. Bachelor's Degree in Mechanical, Chemical, Process, or Industrial Engineering.
2. MBA or equivalent management qualification preferred.
3. 20+ years of experience in Customer Relationship Management, Strategic Account Management, Project Management, Business Development, or Engineering Consulting.
4. Strong experience working within Process Engineering, EPCM, PMC, Engineering Consulting, or Industrial Services organizations.

Preferred Industry Experience

Experience serving clients in:

1. Oil & Gas
2. Petrochemicals
3. Chemicals
4. Refineries
5. LNG
6. Energy
7. Fertilizers
8. Power
9. Industrial Manufacturing

Skills

Required Skills & Competencies

1. Strategic Account Management
2. Customer Relationship Management (CRM)
3. Project Management
4. Engineering Consulting
5. Business Development
6. Commercial Negotiation
7. Executive Stakeholder Management
8. Cross-functional Leadership
9. Contract Management
10. Proposal Development
11. Team Collaboration
12. Risk Management
13. Strong Presentation & Communication Skills

Preferred Experience

1. Existing relationships with major EPC contractors, or leading industrial clients.
2. Experience managing large engineering consulting or EPCM accounts.
3. Exposure to Digital Transformation, Asset Management, Reliability Engineering, AI-enabled industrial solutions, or Process Optimization.
4. Experience handling multi-million-dollar engineering projects.

What Success Looks Like

1. High customer satisfaction and retention.
2. Growth of strategic accounts through repeat business and new opportunities.
3. Successful execution of complex engineering projects.
4. Strong executive relationships with key clients.
5. Increased revenue from existing customers.
6. Effective collaboration between customers and internal project teams.
7. Contribution to Ingenero's long-term growth across Saudi Arabia and the GCC region.

Travel Requirements

1. Willingness to travel extensively across Saudi Arabia and the GCC region.
2. Occasional international travel for customer meetings, project reviews, and industry events.