CUSTOMER SERVICE AGENT

JOB SUMMARY: Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk. Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping. Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

ESSENTIAL JOB RESPONSIBILITIES:

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facility

• Will assist the supervisors, manager in the actual operation of the facility
• Responsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced deposit
• Understand Ice Arena policies
• Perform other work as assigned

• Adhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety Manual
• Be prepared to respond to medical emergencies
• Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information
• Assist all employees of the Park District as needed
• Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:

• Must be able to read, write and organize materials
• Must be able to communicate effectively orally and in writing
• Must be able to troubleshoot, solve problems and exercise good judgement
• Must be a self-starter able to work with minimal supervision
• Must be able to assist customers both in person and by phone in a professional and courteous manner
• Must be able to register participants for various programs with consistency and accuracy
• Must be able to handle pressure and an active environment
• Must be able to communicate with all departments