Customer Service Agent - Seasonal
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
About the Candidate / Role
Tradewind Aviation is looking for a seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays.
Schedule: 30+ hours a week
Responsibilities
- This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers.
- Greet and assist all customers in a friendly and courteous manner.
- Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
- Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
- Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
- Responsible for always maintaining safety and security of the ramp.
- Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
- Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
- Comply with all safety procedures and airline policies.
- Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
- Assist with airport station cleaning of work areas.
- GOM procedures must always be followed.
- Other duties as assigned by supervisor and manager.