Customer Service Assistant - Property Management

About the Role

We are looking for a proactive and customer-focused Customer Service Assistant to support our Property Management team. This role is the first point of contact for tenants, landlords, contractors and prospective clients, ensuring enquiries are handled promptly and professionally while supporting our property managers with day-to-day operations.

The ideal candidate is organised, responsive, has excellent communication skills, and enjoys solving problems. An eye for detail and the ability to produce high-quality property photographs are also important.

Key Responsibilities

Customer Service

• Respond to initial enquiries from tenants, landlords and prospective clients via WhatsApp, email and phone.
• Acknowledge maintenance requests and gather all relevant information before escalating to the Property Manager.
• Provide timely updates to clients on the status of maintenance issues and ongoing cases.
• Schedule appointments with contractors, tenants and landlords.
• Maintain a professional and friendly customer experience across all communications.

Property Management Support

• Assist Property Managers with administrative tasks and documentation.
• Prepare and update property records, inventories and inspection reports.
• Coordinate with contractors and suppliers regarding appointments and quotations.
• Follow up on outstanding maintenance issues to ensure timely completion.
• Keep internal systems and CRM records accurate and up to date.

Property Photography

• Visit properties to take photographs for records, inspections and marketing.
• Organise and upload photos into the company’s property management system.

General Administration

• Maintain organised digital filing systems.
• Assist with document preparation, reports and correspondence.
• Support the team with ad hoc administrative duties as required.

Requirements

• Excellent customer service and communication skills.
• Well organised with strong attention to detail.
• Able to multitask and prioritise effectively..
• Previous experience in customer service, administration or real estate is preferred but not essential.

What We’re Looking For

• Positive and professional attitude.
• Calm under pressure and solution-oriented.
• Strong sense of ownership and accountability.
• Reliable and punctual.
• Enjoys working in a fast-paced environment.
• Passionate about delivering excellent service and creating a positive client experience.