Customer Service Associate

Bank of Luxemburg is proud to be a 2025 & 2026 Top Workplace, recognized for our commitment to people, community, and continuous improvement. We’re excited to welcome a new Customer Service Associate to our Algoma branch.

Our mission — To Have a Positive Impact on People’s Lives — guides every interaction, every decision, and every relationship. In this part‑time role, you’ll help us deliver exceptional service, support customers with their financial needs, and contribute to a team culture built on trust, transparency, and collaboration.

Position Overview

The Customer Service Associate is a part‑time role (15–25 hours per week) responsible for delivering friendly, accurate, and efficient service to customers. This position includes rotating Saturday mornings from 9 a.m.–12 p.m.

Key responsibilities include:

• Processing teller transactions with accuracy and professionalism
• Assisting customers with account inquiries, online banking, and research
• Supporting branch operations including ATM/ITM maintenance and daily balancing
• Identifying opportunities to connect customers with helpful bank services
• Providing front‑desk support through greeting visitors and answering calls