Customer Service Associate (Front-Desk)
About Us:
The Learning Lab ("TLL") is a leading education platform in Southeast Asia and the #1 market leader in Singapore's premium tuition and enrichment sector. We believe learning should nurture confidence and inspire a lifelong love for learning. Guided by our core values of Trust Each Other, Love What We Do, and Lead by Example, we're committed to building a workplace where people collaborate, grow, and strive for excellence together. If you're passionate about education and making a meaningful impact on every student's learning journey, we'd love to hear from you.
About the Job:
As a Customer Service Associate, you'll play a key role as the first point of contact for our customers while supporting the smooth day-to-day frontline operations at our front desk. We are looking for someone who presents a professional image, provides accurate information, and enjoys interacting with people. Above all, we seek someone with a genuine passion for delivering high-quality customer service.
Accountabilities, Responsibilities, and Main Duties:
Create memorable first impressions by warmly welcoming customers
Professionally manage customer enquiries through walk-ins, phone calls, emails, and other channels with care
Take ownership in understanding customer needs by providing timely and effective solutions
Support the day-to-day operations of the centre, including registrations, scheduling, attendance tracking, and customer record management using the CRM system
Collaborate with teams across TLL to ensure smooth operational flow and seamless customer experience
Thrive in a collaborative and fast-paced environment where teamwork and exceptional service are valued
Requirements:
Possess at least a Diploma in any field
Able to work with 3 weekdays and 2 weekends schedule and shift hours
Proficient in English and bilingual to communicate effectively with customers
Computer literacy
Candidates who have worked in the hospitality and service industry are preferred
Able to work in a fast-paced environment
Possess emotional maturity and passion for customer service
Equipped with good mediation and persuasive skills
Positive, outgoing personality with a professional disposition
What we Offer:
A comfortable and welcoming work environment with primarily seated duties
A supportive and collaborative team, paired with a buddy system to guide and support you as you build confidence in your role
Structured on-the-job training to equip you with the knowledge and skills needed for success
Clear opportunities to grow your career by developing your skills, taking on new responsibilities, or exploring opportunities across different functions