Customer Service Co-ordinator

We are seeking a Customer Service Officer (Freight Forwarding) to join our team. The successful candidate will be responsible for managing customer enquiries, coordinating shipments, and providing timely updates throughout the freight forwarding process.

You will work closely with customers, overseas agents, shipping lines, airlines, transporters, and internal operations teams to ensure shipments are handled smoothly and efficiently.

Key Responsibilities

• Handle customer enquiries and provide timely updates on shipment status.
• Coordinate import and export shipments from booking to final delivery.
• Liaise with shipping lines, airlines, overseas agents, transporters, and other service providers.
• Prepare and process shipping and freight forwarding documentation.
• Coordinate shipment bookings and arrange collection/delivery schedules.
• Monitor shipment progress and proactively follow up on delays or operational issues.
• Provide freight quotations and respond to customer requests.
• Ensure accurate and timely entry of shipment information into the company system.
• Handle customer complaints and resolve service issues professionally.
• Coordinate with the operations and documentation teams to ensure smooth shipment execution.
• Follow up on outstanding documents, charges, and customer requirements.
• Maintain good relationships with existing customers and provide quality service.
• Perform other duties and administrative tasks as assigned.

Requirements

• Minimum GCE O-Level, N-Level, Diploma, or equivalent qualification.
• 1–2 years of experience in freight forwarding, logistics, shipping, or customer service is preferred.
• Familiarity with import/export procedures and shipping documentation will be an advantage.
• Good knowledge of Microsoft Office and basic computer applications.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good organisational and time-management skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and able to follow up shipments independently.
• Able to work well with customers, overseas agents, and internal teams.
• Singaporeans and Singapore Permanent Residents are welcome to apply.