Customer Service Coordinator

Job Description

Join maison d'art, one of Dubai's leading suppliers of luxury interior materials, specializing in premium fabrics and wallcoverings for high-end residential, hospitality, and palace projects.

We are looking for a proactive and detail-oriented Customer Service Coordinator to support our clients throughout the entire order process, from initial inquiry to final delivery.

Key Responsibilities

• Handle customer inquiries professionally and promptly.
• Process customer orders accurately from quotation to delivery.
• Coordinate with sales, suppliers, logistics, and warehouse teams.
• Provide clients with product, pricing, and order updates.
• Monitor order progress and ensure timely follow-up.
• Resolve customer issues efficiently while maintaining excellent service standards.
• Maintain accurate customer and order records.
• Support the sales team with administrative and coordination tasks.

Benefits

• Competitive salary.
• Training and ongoing support.
• Career growth opportunities.
• Work with internationally recognized luxury interior brands.
• Friendly and professional team environment.

Skills

Desired Candidate Profile

We are looking for someone who is:

• Organized and able to manage multiple tasks simultaneously.
• Detail-oriented with excellent follow-up skills.
• Customer-focused with a positive and professional attitude.
• A strong communicator who enjoys working with people.
• Able to work independently and within a team.
• Calm under pressure in a fast-paced environment.

Required Skills

• Excellent customer service skills
• Strong communication skills
• Order processing and coordination
• Time management
• Attention to detail
• Problem-solving
• Organization and planning
• Microsoft Office (Word, Excel, Outlook)
• Administrative coordination
• English fluency (written and spoken)

Preferred Qualifications

• Previous experience in customer service, customer support, sales coordination, or showroom administration.
• Experience in interiors, furniture, fabrics, wallpaper, construction, or luxury retail is an advantage but not essential.