Customer Service cum Operation Supervisor

Company Overview

Tuck Lee Ice Pte. Ltd. is Singapore’s leading ice supplier and manufacturer since 1935, known for quality, innovation, and reliable service across the local market.

Job Summary

Lead and coordinate customer service, warehouse, and delivery teams to ensure efficient operations, optimize delivery routes, and maintain high service standards.

Responsibilities

• Lead and manage customer service, warehouse, and delivery teams to achieve operational excellence
• Develop and implement Standard Operating Procedures (SOP) for warehouse management, drivers, and customer service teams
• Optimize daily delivery routes to maximize efficiency and reduce travel time
• Coordinate directly with customers to confirm or reschedule delivery slots, ensuring clear communication and satisfaction
• Assign delivery and warehouse tasks to staff based on location, urgency, and team capacity to meet service targets
• Monitor daily delivery progress in real-time and resolve scheduling conflicts or operational issues promptly
• Support maintenance activities, including basic chest freezer repairs (experience preferred but not mandatory)

Required competencies and certifications

• Hold a valid Class 3 driving license
• Possess a Food Safety license
• Possess a forklift license
• Able to work shifts