Customer Service Executive | 5 days, up to $3000 | School-Based, North area | Singaporeans only
Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.
Who We’re Looking For
- Strong communication and interpersonal skills
- Able to handle fast-paced and sometimes stressful situations
- Problem-solver with good conflict resolution skills
- Organized and detail-oriented
- Tech-savvy (comfortable with systems, CRM, GPS tracking tools)
- Prior customer service or operations experience is a plus
What You’ll Be Doing
- Be the main point of contact for parents, guardians, and school administrators
- Provide real-time updates via calls, messages, and emails
- Manage feedback and resolve complaints professionally within SLA timelines
- Communicate clearly during emergencies (e.g. delays, breakdowns, weather issues)
- Coordinate closely with operations and transport teams on routing and scheduling
- Track bus movements using GPS systems and provide accurate updates
- Maintain records of enquiries, complaints, and resolutions in CRM systems
- Prepare reports on service performance and customer satisfaction
- Support administrative tasks and ensure all data is accurate and up to date
Salary & Benefits
- Up to $3,000 (Full-time)
- Working Hours: 7:30AM – 4:00PM
- 5-day work week
- 13 days leave (7 days Annual Leave + 6 days additional leave)
Others
- Location: North area
- Stable working hours (no shift work)
- Training will be provided
Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)