Customer Service Executive - 5days, Office hours, East Region

Job Description

We are seeking a Customer Service Executive to support customers and ensure the smooth coordination of import and export shipments. The successful candidate will work closely with customers, shipping lines, overseas agents, transporters and internal operations teams to ensure shipments are handled efficiently and accurately.

Key Responsibilities

• Handle customer enquiries relating to freight rates, shipment status, schedules and delivery arrangements.
• Coordinate and monitor import and export shipments from booking through to final delivery.
• Liaise with shipping lines, airlines, overseas agents, transporters and other service providers.
• Prepare and process shipping and freight-related documentation, including Bill of Lading, commercial invoices, packing lists and delivery orders.
• Provide customers with regular updates on shipment status, delays and delivery schedules.
• Coordinate with the Operations and Documentation teams to ensure shipments are processed accurately and on time.
• Follow up on bookings, vessel/flight schedules, cargo collection and delivery arrangements.
• Handle customer complaints and operational issues, coordinating with relevant parties to provide timely solutions.
• Maintain accurate shipment and customer records in the company's system.
• Prepare quotations and assist with freight rate enquiries when required.
• Monitor outstanding shipments and proactively follow up on any potential delays or discrepancies.
• Support the team with general administrative and operational duties as required.

Business Edge Personnel Services Singapore

EA License No: 96C4864

EA Personnel Reg No: R26159908 (Tan Ying Ying)