Customer Service Executive (Freight Forwarding)
Location: Bukit Merah
Salary: S$3,300 – S$3,600/month, depending on experience
Working Hours: Monday – Friday, 8:30am – 5:30pm
Lunch: 12:30pm – 1:30pm
Job Responsibilities
- Handle customer enquiries relating to shipments, vessel ETA and charges
- Understand customer requirements and provide appropriate support
- Coordinate shipping activities and documentation with customers and overseas agents
- Ensure shipping documents are accurate, complete and dispatched on time
- Ensure documentation complies with customs and international trade requirements
- Handle freight service data entry and maintain accurate records
- Support tariff, freight rate, cost and quotation enquiries
- Apply knowledge of shipping Incoterms and freight processes
- Coordinate with internal and external stakeholders to ensure smooth operations
- Follow established operational policies, procedures and standards
- Handle operational issues and other ad-hoc duties as required
Requirements
Diploma or Degree in Logistics, Supply Chain, Business Administration or a related field
1–3 years of relevant experience in freight forwarding, shipping or logistics operations preferred
Good understanding of international shipping procedures, documentation and customs requirements
Familiarity with Incoterms and air/sea freight processes
Customer-oriented with good problem-solving abilities
Comfortable with data entry and logistics/freight management systems
Proficient in Microsoft Office, particularly Excel, Word and Outlook
Able to work effectively with customers, overseas agents and internal stakeholders
Willing to take on ad-hoc duties and adapt to operational requirements
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- EA Reg. ID: R25157446 (Katherine Carlen)
- PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394