Customer Service Executive (International Call Center)

If you love people, look no further! You will have an exciting opportunity to connect with an international customer base, working in one of the most reputable banks globally.

Job description:

1. Attend to inbound calls in a contact center environment
2. Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction
3. Able to resolve customer queries and issues with an aim to provide a first call resolution
4. A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand
5. Have a strong sense of ownership, responsibility, and integrity

Requirements:

1. Possess a Diploma / Degree (Minimum SPM holder must have working experience in customer service)
2. Must be able to work on rotational shifts
3. Excellent communication skills and fluent in English language (spoken and written)
4. Available to work at TRX (Tun Razak Exchange)

Benefits:

1. Attractive allowances (shift and fixed)
2. Performance bonus (KPI-based)
3. 30 days annual leave
4. Medical coverage (medical card)
5. Optical / dental package
6. Laptop / system access provided
7. Training provided
8. Internal progression when opportunity arises

Salary range of up to RM4,000 depending on working experience