Customer Service Executive (Maintenance)

Job Responsibilities

• Serve as the primary point of contact for customer enquiries related to Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services.
• Prepare and follow up on quotations, service proposals, work orders, and customer requests to ensure timely conversion into confirmed jobs.
• Coordinate closely with operations teams to schedule site visits, inspections, testing activities, and reporting deliverables.
• Monitor job progress and proactively update customers on service schedules, work status, report issuance, and completion timelines.
• Ensure accurate creation and maintenance of customer records, quotations, sales orders, and service documentation in SAP or other company systems.
• Liaise with technical teams, billing personnel, and customers to resolve operational issues and ensure smooth service delivery.
• Track outstanding quotations, expiring contracts, recurring service requirements, and customer follow-up actions.
• Assist in contract administration, purchase order processing, invoicing coordination, and documentation management.
• Handle customer feedback and complaints professionally, ensuring prompt resolution and escalation where required.
• Support business development initiatives, customer retention efforts, and departmental objectives through exceptional customer service.

Requirements

• Diploma or equivalent qualification in Business Administration, Customer Service, Engineering, or related disciplines.
• Minimum 2 years of experience in customer service, sales support, account coordination, or service administration.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to coordinate multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficient in Microsoft Office applications; experience with SAP S/4HANA or ERP systems is advantageous.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience supporting technical, engineering, inspection, maintenance, or testing services will be an advantage.
• Good command of written and spoken English.