Customer Service Executive

Key Responsibilities

• Welcome customers and provide a warm, professional service experience
• Assess customer enquiries and register repair jobs accurately in the service system
• Explain repair processes, warranty coverage, pricing, and turnaround time clearly
• Manage customer expectations through effective communication and service updates
• Coordinate with technicians on repair status and collection readiness
• Handle payments, invoicing, and collection of repaired devices
• Perform basic device checks and follow service SOPs
• Maintain accurate customer records while ensuring PDPA compliance
• Resolve customer concerns professionally and escalate complex cases when necessary
• Contribute to outlet KPI targets including customer satisfaction, productivity, and job accuracy
  

Requirements

• Minimum GCE N/O Level, NITEC, Diploma or equivalent
• Prior experience in customer service, retail, hospitality, or service centres is an advantage
• Excellent communication and interpersonal skills
• Comfortable using computers and learning new systems
• Able to work retail hours of 6 days per week, including weekends and public holidays
• Positive attitude with strong problem-solving and teamwork skills