Customer Service Executive

Job Description

We are looking for a passionate and customer-oriented Customer Service Specialist to join our dynamic team. The ideal candidate should have at least 3 years of relevant experience in the freight forwarding industry and be able to manage customer enquiries and shipment matters efficiently and professionally.

Key Responsibilities

• Handle customer enquiries via phone, email, and other communication channels.
• Provide accurate and timely updates on shipment status, schedules, and delivery arrangements.
• Coordinate with internal departments, shipping lines, agents, and other relevant parties to ensure smooth shipment operations.
• Follow up closely on shipments and proactively address any delays, issues, or customer concerns.
• Resolve customer enquiries and complaints in a professional and timely manner.
• Maintain a high level of customer service and build strong relationships with customers.
• Ensure proper handling and follow-up of shipping and customer service documentation.
• Assist in improving customer service processes and operational efficiency.
• Perform any other duties as assigned by the Supervisor or Manager.

Requirements

• Minimum 3 years of relevant experience in the freight forwarding/logistics industry.
• Prior experience in a Customer Service Executive/Specialist role within the freight forwarding trade is required.
• Good knowledge of freight forwarding processes, shipping documentation, and shipment coordination.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good organisational and follow-up skills, with the ability to manage multiple tasks.
• Able to work independently as well as effectively within a team.