Customer Service Executive (Order Management, 5.5 days)

The Opportunity:

Adecco is partnering with an established organization within the FMCG sector and we are looking for a Sales Support Executive to support its Singapore operations, with a focus on customer service, order processing and fulfilment coordination.

• Permanent, Full-Time
• West region (company transport provided)
• Work Days: Mon-Sat (5.5 days work week, Sat WFH)
• Work Hours: 8am - 5pm

The Job:

• Support customers on order status, product availability, pricing and delivery-related matters.
• Manage order entries and ensure all details are accurately captured before fulfilment.
• Prepare quotations and supporting documents based on approved commercial terms.
• Liaise with Sales, Warehouse and Logistics teams to coordinate deliveries and resolve order issues.
• Follow up on returns, exchanges and other post-delivery matters.
• Provide customers with relevant product documentation and certificates when required.
• Maintain accurate records and complete administrative tasks related to order fulfilment.

The Talent:

• 2-4 years of experience in sales support, customer service or order coordination.
• Background in FMCG, food distribution or a similar fast-paced environment is highly advantageous.
• Experience in using Excel (Pivot Table, VLOOKUP) and ERP systems.
• Strong attention to detail with good coordination and communication skills.
• Able to work independently and manage multiple requests efficiently.
• Ability to commit a 5.5-day work week.

Next Steps:

• Prepare your updated resume and email to [email protected]. We look forward to hearing from you!
• We regret that only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290