Customer Service Executive

Job Summary

You will serve as the frontline representatives of the company, playing a crucial role in shaping customers' perceptions and experiences with the brand. Committed to providing excellent service and resolving customer issues to ensure customer satisfaction and business success.

Responsibilities

• Deliver professional and consistent customer service to all stakeholders to ensure a positive experience
• Manage all correspondence with parents and students regarding class scheduling, updates, and announcements across multiple communication platforms
• Resolve escalated customer inquiries and complaints promptly to maintain customer satisfaction and retention
• Provide administrative support to coaches by managing student assessment exercises, including tabulating data, preparing reports, and delivering results to stakeholders
• Maintain accurate and up-to-date communication with the coaching team to ensure information consistency
• Update and manage student database records and class schedules within CRM systems
• Monitor and manage inventory levels for merchandise to ensure availability
• Issue term invoices and process merchandise sales accurately and timely
• Liaise with building management to address maintenance issues and facility requests promptly
• Ensure the academy venue is clean, safe, and well-presented at all times
• Handle all correspondence and matters with the Singapore Gymnastics Association professionally
• Support management in coordinating smooth operations and event flow for trainings, competitions, and other academy events
• Collaborate with sales, marketing, and finance departments to align customer service initiatives and address customer needs effectively
• Comply with the company’s child safe sport commitment to ensure a safe environment for all students
• Perform ad-hoc duties as assigned by management to support academy operations