Customer Service Gaming Associate
Now Hiring
Gaming Associate
San Jose, CA | Full-Time | $23–25/hour
Level Up Your Summer
If you thrive in fast-paced environments and welcome a challenge, Knighted is the place for you. As a Gaming Associate, you'll be at the heart of the action, putting your math skills and attention to detail to work. This full-time, hands-on role is perfect for students on break, recent grads, or anyone looking for long-term work that keeps you sharp and offers growth. Turn your hustle into momentum and start building your future with Knighted today.
As a Gaming Associate, your role involves close collaboration with casino personnel and dealers - handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues.
Hours & Availability
Schedule & Shift Details
- Work Schedule: Full-time only. 4 days per week, 10 hours per shift (3 days off each week).
- Weekend Requirements: Friday, Saturday, and Sunday availability is required.
- Shifts: Be prepared to work late-night and overnight hours.
- Training Schedule: Mon–Fri, 12pm–8pm.
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Please note: Submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.
Requirements
Qualifications
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino's 24/7 hours of operation
- Ability to pass a lifetime background check, credit check, and drug screen for state licensure
Physical
Physical Requirements
- Able to sit or stand at a gaming table for 3–4 hours at a time
- Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Necessary vision capabilities: close, distance, color, peripheral, and depth perception
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Grow With Us
Why Join Knighted?
🎓
Comprehensive Paid Training No casino experience? No problem. Our training program ensures you feel fully prepared, with hands-on learning and a clear understanding of the job.
💰
Pay Raises With each new game mastered, you open the door to increased compensation. Your commitment to excellence drives your growth, and we're with you every step of the way.
🏥
Robust Benefits 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
🤝
Community Engagement Through our Knighted Neighbors program, we provide opportunities to give back - volunteering at local events and supporting meaningful causes.
🪑
Low Physical Demand This role focuses on customer service, quick thinking, and attention to detail - no heavy lifting required.
📈
Career Advancement 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates - clear, achievable pathways into leadership roles.
🏛️
Stable Industry, Steady Work California's card room casino industry is one of the most regulated and resilient industries in the state - it doesn't slow down with the economy. Gaming Associates enjoy consistent hours, reliable schedules, and long-term job security in an industry that has operated continuously for decades and isn't going anywhere.
How It Works
Interview Process
We aim to ensure each person that joins the team is the right fit for Knighted — and that Knighted is the right fit for you.
| 1 | Initial Interview 30 minutes A conversation with a recruiter to talk through your experience, fit, and complete a brief math assessment. |
| 2 | Final Interview 30–45 minutes A deeper conversation to confirm mutual fit before an offer is extended. |
| 3 | Orientation 3–4 hours Selected candidates complete orientation before training begins. |
Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.
Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting .
By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Location
- Preferred First Name optional
- Are you 21 years of age or older, or turning 21 in the next 3 weeks? (This is a requirement to work in a California casino) choose one
- Are you able to work full-time, 40 hours a week? choose one
- Are you able to work weekends? choose one
- What is the highest level of education you have completed? (We welcome applicants from all educational backgrounds. A degree is not required for this position.) choose any
- What city do you currently live in? (This helps us identify the casino location that may be the best fit for you.)
- This role involves regular use of mental math in a fast-paced environment. Which best describes your comfort level with this kind of math? (ex. 75+30, 250x3, 450/2) choose one
- Have you ever worked in a casino or California card room? (No experience is required.) choose one
- Have you ever worked for Knighted? choose one
- Have you applied to work for Knighted before? choose one
- Have you ever visited a California casino? If so, which one(s) and how frequently?
- If extended an offer of employment, would you be willing to undergo a background check for the purpose of state licensing? choose one
- Are you authorized to work in the United States of America? Please note that we do not provide sponsorship for employment authorization at this time. choose one
- How did you hear about this opportunity? choose one
- Were you referred to this position by a Knighted employee? choose one
- If you selected "other", "referred by Knighted employee" or "word of mouth", please specify:(ex: name of Knighted employee) optional
- What about this role interested you and made you want to apply? written answer
- Do you consent to receiving text messages from us regarding your application & employment? choose one
- By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice (https://tinyurl.com/knightedprivacypolicy) and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure. choose one
- Do you have any questions about the qualifications or the physical and mental requirements listed for this role? choose one
- If yes, please specify below optional
- What pronouns do you prefer? choose one