Customer Service Lead with French or German

What you'll do:

• Guarantee compliance with SLAs, OLAs and KPIs.
• Coordinate operational activities across all delivery locations.
• Coordinate task allocation, prioritisation and workload distribution.
• Prepare and present operational dashboards and performance reports.
• Lead service review meetings with internal stakeholders.
• Ensure data quality and compliance with internal standards.
• Act as liaison between offshore operations and internal HR teams.

What'd you need:

• Solid understanding of HR service delivery models (ITIL or Similar Methodologies).
• Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).
• Proficiency in SAP HR, Oracle or similar HRIS platforms.
• Strong analytical and reporting skills (one of Excel, Power BI, SAP BW/BI, Analysis for Office,SAP queries).
• Fluency in English and German/French, both spoken and written (mandatory).