Customer Service Leader/ Manager (2 headcounts)
Customer Service Leader/ Manager (2 headcounts)
An international executive recruitment company, People Profilers is recruiting on behalf of a global BPO company, for the position of Customer Service Leader/ Manager, based in Ho Chi Minh City.
This role of Customer Service Leader/ Manager with at least 2-5 years of relevant Customer Service experience in an international company.
Responsibilities
- Manage the operations and ensure timely SLA delivery along with maintaining a high level of employee and customer satisfaction
- Ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave, and daily working hour schedule and document work schedule of staff and absences
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion
- Take weekly and monthly calls with clients to understand the expectations from the teams and provided updates
- Coach & mentor Team lead so that they are able to manage their teams better
- To be the Key contact for all problems and queries with specific business assigned
Requirements
- At least 2-5 years of experience in BPO/ Call Center/ Contact Center
- Have proven track record of managing a successful team of minimum 50 members
- Fluency in English and Vietnamese