Customer Service Officer / Client Support Officer – Training Academy | Bendemeer

Working Days: 5.5 days per week

Weekday: Monday–Friday, 9:00am–6:00pm

Weekend: Rotating Saturday or Sunday, 9:00am–1:00pm

Location: Bendemeer

Job Benefits

• Performance Bonus
• Medical claims provided
• Stable training and consulting environment

Job Responsibilities

• Manage corporate accounts and handle customer enquiries, feedback, complaints and conflict resolution.
• Handle walk-in customers, phone calls and emails regarding course registration, enrolment, cancellations, examination results, certificates and cards.
• Manage training administration, including course registration, document verification, enrolment and payment follow-ups.
• Maintain accurate hard-copy and electronic records and coordinate with Finance on outstanding payments.
• Liaise with internal departments and ensure proper handover while complying with relevant regulatory and company requirements.

Job Requirements

• Minimum GCE O-Level or Higher Nitec in any discipline; training/education or contact centre experience is advantageous.
• Strong customer service, communication and interpersonal skills with the ability to handle different customer situations professionally.
• Highly organised, independent and detail-oriented, with good follow-up skills and the ability to manage multiple enquiries in a fast-paced environment.
• Willing to work Monday–Friday, 9:00am–6:00pm, plus a rotating Saturday or Sunday, 9:00am–1:00pm each week.

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.

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