Customer Service Officer

Customer Service Officer

Responsibilities:

• Provide assistance to customers in Service Center.
• Perform cost estimation based on guidelines sharing with customers on cost of repair
• Responsible to provide customer with 1st level troubleshooting.
• Perform equipment warranty and/or contract validation, inform customer the scope of warranty for the equipment before creating a repair case in system.
• Issuance of payment receipt before releasing the equipment to the customer.
• Resolve customer issues upfront for non-hardware / replacement related issues
• To take down customers unit existing physical condition and accessories if any and obtain customers acknowledgement.
• Handle and manage customer escalation, follow-up with respective personnel until resolution is offered and/or issue is resolved.
• Other adhoc task as assigned.

Other information:

Working hours: 9.00am to 6.30pm (Monday to Friday)

Contract: 12 months (renewable)

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA License Number: 19C9782EA

Personnel Number: R1326341 (Ng Zhen Yu)