Customer Service Officer (Executive)
Industry: Hospitality
Location: East (Company Transport Provided at Tanah Merah MRT)
5days workweek (Mon-Fri)
Job Responsibilities:
- Handle membership enquiries via phone calls and emails on daily basis.
- Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
- Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
- Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
- Process of members application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
- Process of security refund and/or account credit balance to members upon membership expiry or resignation.
- To stand-in for and perform the duties at Membership Centre as and when necessary.
- Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.
Requirements:
- Min. GCE O levels
- At least 1 years working experience in Customer Service/Administrative works/Membership services.
- Service and people oriented with an interest to work in country club environment and a good team player.
- Candidates with more experience may be considered for Officer (Membership) position.
JOB ID: 5WWYY6V3
Please send your updated CV to [email protected]
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756