Customer Service Officer (FIT) – Travel Industry ✈️🌍

Job Responsibilities

• Attend to customers' travel enquiries and requests via phone, email, and walk-ins.
• Provide information on visa applications and travel insurance.
• Handle and follow up on customer enquiries and bookings, including before and after-sales service.
• Work towards monthly sales targets.
• Opportunities for overseas familiarisation trips and tour leading.

Requirements

• Minimum GCE 'O' Level, Diploma, equivalent qualification, or relevant work experience.
• Service-oriented with good communication, interpersonal, and teamwork skills.
• Basic knowledge of GDS booking systems such as Sabre, Amadeus, or Galileo and OB systems is an advantage.
• 1–2 years of travel industry experience is an advantage.
• Able to work shifts, weekends, and Public Holidays.
• Able to communicate effectively in English; Mandarin and/or Malay proficiency is an advantage for communicating with customers who prefer these languages.