Customer Service officer

Company based in Singapore to serve the semiconductor and electronics industries （Ang Mo Kio)

Responsibilities: 

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations. 
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management. 
• Maintain accurate and detailed documentation including customer reports and operational records. 
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Requirements: 

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field 
• Minimum 3 years of relevant working experience in a customer service role
• Experience in machinery, equipment or technical service industry will be an added advantage 