Customer Service Officer (Marine Paints)

Responsibilities:

• Fulfil customer orders by processing them and closely collaborating with the operational divisions for order fulfilment and delivery flow to guarantee prompt and effective customer service.
• Accurately and quickly invoice customers for their orders while according to company rules and local laws.
• Oversee the Customer Service Department's operations to ensure that orders are completed quickly and effectively while supporting lean solutions and best practices.
• Monitor customer complaints to make sure they are resolved quickly and effectively. This can be done by sending out investigation assignments, gathering conclusion input, and, if necessary, requesting return notes and credit notes.
• Actively respond to consumer questions by phone, email, or in person in a prompt, courteous manner to deliver top-notch customer service.
• Effectively handle customer complaints by identifying the problem as soon as possible and developing a workable solution to boost customer satisfaction.
• Confirm, input, and examine system prices precisely using the purchase orders and sales orders from the customers.
• Speak with sales and clients to confirm that all information is accurate and address any omissions or discrepancies on orders.
• Track orders on a daily basis and adjust dates as needed to ensure proper backlog and overtime factor.
• Manage authorised sales returns, providing pertinent charge details and issuing a credit note as needed.

Qualifications:

• Bachelor's degree and at least one to two years of relevant work experience
• Proficiency in both written and oral English is required, along with the ability to communicate in a clear, exact, and organised manner.
• Capacity to efficiently prioritise, multitask, and manage time
• A focus on customer service and the capacity to adjust or react to various character kinds
• Knowledge of CRM procedures and systems