Customer Service Officer

Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones.

Job Highlights

• 5 days work week

• 38 hour work week

• Up to 21 days of leave

• Attractive salary remuneration and variable bonus

• Medical and insurance coverage

Core Responsibilities:

• Assist in administrative duties pertaining to student and course registration matters.

• Provide professional service and advice in order to achieve customer satisfaction.

• Assist customers with their queries and concerns with a service oriented attitude.

• Actively promote the organisation’s programmes to prospective customers in a professional manner.

• Assist and follow-up with prospective or existing customers to promote new subjects and courses.

• Work towards company sales targets and to maximise retention

• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.

• Establish a good rapport and build relationships with both prospective and existing customers.

Requirements:

• Minimum N Level

• Preferably able to commit on weekends.

• Strong interpersonal and communication skills

• Positive work attitude, self-driven, independent, team player with strong service mindset

Why choose us?

• Supportive Peers

• Recognition & Rewards

• Room for Growth & Career Advancement Opportunities

• Comprehensive Training Program tailored to enhance skill set

If you believe you have the skills to contribute to our team, come join us now!