Customer Service Officer (Trainee / Experienced)/ Financial Institution

Job Focus

Our client is looking for an enthusiastic and customer-oriented individual to join their team as a Customer Service Officer. This opportunity is open to both fresh graduates and experienced candidates, with the appointment level determined based on qualifications, experience and competencies.

Job Responsibilities

• Attend to customers’ enquiries and transactional requirements, and cross-sell the Company’s deposit products.
• Process Fixed Deposit, Savings, loan repayment, Safe Deposit Box and internet banking transactions, including maintaining account and specimen signature records.
• Perform mid-day and end-day balancing, bank reconciliation and end-day reporting, as well as banking duties including cheque/cash deposits and branch cash reimbursement.
• Process branch expense payments and perform general administrative duties, including filing, records maintenance, stationery requirements and document management.
• Handle vault access where applicable, provide relief support at other branches/customer centres, and undertake other duties assigned by management.

Requirements

• Diploma in Business Administration, Banking, Finance or a related discipline.
• Fresh graduates are welcome to apply; relevant banking or customer service experience will be an advantage.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Passionate about the financial services sector and keen to learn.
• Willing to work on Saturdays from 8.45am to 1.00pm, with one Saturday off per month.
  

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA LicenseNo. 25C2698