Customer Service & Operations Support (BAC)

Join Our Team as a Branch Administrative Coordinator!

Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!

Why You'll Love This Role:

• Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
• Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
• Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.

What You'll Do:

• Service & Technician Coordination:
  • Assign client tickets to technicians and assist with mapping, routing, and scheduling.
  • Handle incoming service requests via phone, email, or online portal.
  • Review daily reports, batch tickets, and ensure quality control.
• Account & Billing Management:
  • Create and update client accounts, manage billing and invoicing, and handle collections.
  • Conduct monthly closing procedures and log service issues and requests.
• Documentation & Compliance:
  • Ensure technician licensing is up-to-date and maintain compliance documentation.
  • Keep service binders organized and up-to-date.
• Technical & Administrative Support:
  • Provide first-tier technical support for our logbook and customer portal.
  • Manage office supplies, equipment, and mail.
• Branch Manager Support:
  • Assist with payroll, inventory management, and reporting.

What you’ll get working here:

• Salary: $20-25/hr to start (depending on experience) plus annual bonus
• On-the-job training and development
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with continuing education and leadership training

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Sick time available day 1, holiday and vacation time after 90 days

Ready to Make a Difference?

If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.

Apply Now and Be Part of Our Success!