Customer Service RC Technical Expert

Job Title: Customer Service RC Technical Expert

Reports to: Customer Service Manager, Customer Service Shift leads

FLSA Status: Non-Exempt

Classification: Full-Time (Approx. 40 hours/week; schedule subject to change)

Core Requirement: Significant hobby industry experience and/or extensive hands-on RC (Remote Control) expertise is strictly required.

Job Summary

As a Customer Service RC Technical Expert at AMain Inc., you will be the premier point of contact and technical voice for our passionate global community. Interacting via phone, email, SMS, and live chat, you will deliver world-class customer support, troubleshoot complex RC electronics and mechanical issues, and provide innovative product solutions. The ideal candidate blends exceptional, proactive communication skills with deep, specialized RC knowledge to guide, support, and inspire our customers.

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