Customer Service Rep
Full Benefits!
- 100% employer paid Medical
- 401k with company match
- Vision and Dental...and more!
Duties and Responsibilities
- Immediately address and resolve customer inventory inquiries or day-to-day issues
- Run a Schedule to ship report to ensure all bill of ladings from the previous day are received and invoiced in AX
- Scan bill of ladings from the previous day to customers and notify them of any missed or rescheduled appointments
- Keep and maintain adjustment logs, export logs and customer files
- Resolve service problems by clarifying the customer’s issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
- Arrange appointments for incoming deliveries
- Produce reports for customers as requested and report any inconsistencies and /or damage product immediately and assist customer with resolution
- Invoicing Customers as contracted (monthly and on an “as needed” basis)
- Communicate projects and work orders to Production Manager
- Maintain deadlines for projects and keep track of the process with Production team
- Complete monthly billing
- Ensure all materials are obtained to complete projects on time
- Answer phone by second ring and return messages immediately (within 2 hours)
- Fax or email bill of ladings to contacts for all shipments
- Order supplies
- Keep track of supplies and need for ordering
- Process Federal Express and UPS Shipments
- Respond to emails in a timely manner
- As part of a team, cross-trains to provide support for other CSRs and administrative staff as needed or requested by Supervisor
- Punctuality and regular attendance is mandatory
- Other duties and assignments as requested by management
Knowledge, Skills, and Abilities
- Experience and knowledge in processing shipments through customs
- Experience with multitasking, setting priorities, and meeting deadlines in a fast pace environment
- Must be well organized, detailed oriented, and able to work both independently and as a team member
- Display superior customer service and quality focus
- Good documentation skills
- Ability to resolve problems and conflict
- Professional phone skills
- Good listening skills
- Ability to analyze information
- Effective professional written and verbal communication skills
- You must have a basic knowledge of accounting (on the job training or degree).