Customer Service Representative

We are seeking a friendly, empathetic, and detail-oriented Customer Care Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing outstanding support, handling inquiries, resolving complaints, and ensuring customer satisfaction across all communication channels.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, live chat, and social media.

Provide accurate information regarding products, services, and policies.

Handle complaints with professionalism and escalate unresolved issues when necessary.

Maintain customer records by updating account information.

Process orders, applications, and requests efficiently.

Follow up with customers to ensure their issues are resolved.

Collaborate with internal teams (sales, operations, technical) to deliver effective solutions.

Track, document, and report recurring issues for process improvement.

Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

Minimum of OND/HND/Bachelor’s degree in any field (or equivalent experience).

Proven experience in a customer service role is an added advantage.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask, prioritize, and manage time effectively.

Proficiency in MS Office, CRM tools, or customer support software.

Positive attitude, patience, and empathy toward customers.

Competitive salary and performance bonuses.

Career growth and training opportunities.

Friendly and collaborative work environment.

Health and wellness benefits