Customer Service Representative

The Customer Service Representative at Barton College serves as the primary point of contact for prospective students, families, staff, and campus visitors. This role is essential to creating a professional and welcoming environment while supporting the daily administrative operations of the Office of Admissions.

Job responsibilities:

• Serve as the first point of contact for visitors to campus and provide assistance as needed. This role is critical, as this individual is often the first person a visitor encounters.
• Serve as the primary point of contact for the Office of Admissions via phone, email, and in-person interactions.
• Maintain a courteous, professional, and helpful demeanor when interacting with prospective students, families, alumni, and community members.
• Manage daily data operations, including but not limited to processing applications, transcripts, test scores, essays, and inquiries; generating letters; and overseeing daily mail distribution.
• Uphold data integrity by demonstrating strong attention to detail in all tasks.
• Support the implementation of special projects as assigned by Admissions leadership.
• Assist Admissions Counselors with administrative support as needed.
• Effectively communicate Barton College’s admissions requirements and processes to prospective students and families.
• Operate within a goal-driven environment aligned with institutional enrollment objectives.
• Utilize systems such as Jenzabar SIS and Slate CRM daily.
• Exhibit strong organizational, interpersonal, and communication skills.
• Supervise Admissions Office student workers by providing directions, assigning tasks, and overseeing daily responsibilities.
• Thrive in a collaborative team environment while maintaining the ability to work independently.
• Demonstrate a positive, professional, and engaging presence in all office communications and public-facing interactions.
• Perform additional duties as assigned.