Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply

Customer Service Representative- CSC

Reports to: Director of Staffing Operations

Supervises: N/A

Summary Statement: The person in this position assists callers on behalf of a number of Ohio’s government agencies.

Essential Job Functions

• Provide excellent service to customers and partners through phone calls and emails.
• Assist in meeting customer service goals and service level agreements.
• Maintain accurate records of customer interactions and services.
• Meet requirements as set by the government contract as well as to any amendments.
• Utilize reference materials to assist in resolving any inquiries.
• Maintain the strictest confidentiality and privacy of customer and agency information.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.