Customer Service Representative

POSITION OVERVIEW:

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Follow-up on customer quotations
• Operate in accordance with company policy and procedures