Customer Service Representative First Shift
About the Role:
Join Planet Fitness - Duo Fit, LLC as a Customer Service Representative on the First Shift! Be the friendly face that welcomes our members and ensures they have a fantastic experience at our gym in Columbus, OH.
Responsibilities:
- Provide exceptional customer service to all gym members and guests.
- Assist with membership inquiries and account management.
- Conduct facility tours and promote gym services and programs.
- Handle member check-ins and ensure a smooth entry process.
- Resolve member concerns and complaints promptly and professionally.
- Maintain cleanliness and organization of the front desk area.
- Support promotional activities and member engagement initiatives.
- Collaborate with team members to create a positive gym environment.
Requirements:
- High school diploma or equivalent; college experience preferred.
- Previous customer service experience, preferably in a fitness or retail setting.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in basic computer skills and point-of-sale systems.
- Positive attitude and a passion for fitness and health.
- Ability to multitask and thrive in a fast-paced environment.
- Team player with a commitment to providing outstanding service.
About Us:
At Planet Fitness - Duo Fit, LLC, we have been promoting a judgment-free fitness environment since our inception. Our members love us for our welcoming atmosphere and affordable membership options, while our employees appreciate the supportive team culture and growth opportunities.