Customer Service Representative

Job Description Summary:

The Customer Service Representative is a commercial contract position that was developed for the University of Houston (UOH) contract services. This position is primarily responsible for receiving facilities operations work order requests via telephone, email, and social media for the University of Houston’s Facility/Construction Management and entering the requests into the client’s Facilities Order Management Information System (FAMIS). This program will operate on a 24-hour, 7-days-a-week basis, with both full-time and part-time operator schedules.

The Customer Service Representative must set a good example and constantly demonstrate the Light (LIGHT) Principles of Leadership, Integrity, Growth, Humility and Trust. It is important for individuals to be committed to a continuous learning environment and a champion for change, with a teamwork mentality.

Mission:

To enable and empower people who are blind or low vision to realize their full potential.