Customer service representative

Description MSI Iberia, the Spanish and Portuguese branch of Micro-Star International (MSI), continues to grow across different product categories. We are looking for a proactive and organized Customer Support Specialist to join our post-sales team in Barcelona. This position is ideal for someone who enjoys working in a dynamic environment, providing exceptional technical assistance to our customers, and acting as a key intermediary with our technical repair service. You will play a vital role in ensuring a high-quality user experience and smooth internal operations. Role Overview As a Customer Support Specialist, you will be the first point of contact for our customers, delivering top-tier support through various communication channels. Additionally, you will support internal office operations by verifying the correct functioning of our products on-site. Responsibilities • Provide high-quality technical and general support to customers via email, chat, and phone. • Act as an effective intermediary between end-users and the technical service/repair center, ensuring clear communication and smooth processes. • Review, test, and ensure the proper functioning of products and equipment used within the office. • Manage customer inquiries, troubleshoot technical issues, and ensure timely and accurate resolutions. • Maintain accurate customer records, support tickets, and tracking documentation in our internal systems. • Coordinate with HQ and local teams to ensure customer satisfaction and smooth business operations. Requirements • At least 2 years of experience in a Customer Support or Technical Support role. • Fluent in English and Spanish (both written and spoken). • Strong communication and interpersonal abilities, with a clear customer-centric approach. • Solid technical knowledge regarding computer hardware and how a PC works. • Proactive attitude and a strong problem-solving mindset. • Ability to manage multiple priorities and inquiries in a fast-paced environment. Valued Skills • Previous experience working in direct face-to-face customer service or retail roles. • Previous experience in an international or tech-oriented company. • Continuous improvement mindset and willingness to optimize internal customer service processes. What We Offer • Working hours: Monday to Thursday from 8:30 to 17:00, Friday from 8:30 to 14:30. • 22 working days of vacation per year, in addition to national/community/local holidays. • Competitive salary. • Events and team building activities. • A great and fully equipped office in Plaza Cataluña, Barcelona. • A non-formal and friendly environment, where hard work and initiative are recognized and rewarded. • Possibility of teleworking 2 days a week. • Intensive work schedule during summer. • Meal voucher.