Customer Service Representative (Non-Voice / E-commerce)
This position is no longer accepting applications(closed Aug 28, 2026).
443727
Is This YOU? Then We Want to Meet You!
Are you a detail-oriented communicator with a passion for delivering high-end customer experiences? We are looking for an exceptional non-voice Customer Service Representative to support a fast-growing, premium jewelry brand. In this role, you will represent a luxury brand voice across live chat and email, ensuring every customer interaction is warm, polished, and effortless.
Snapshot
A reliable computer (at least with Windows 10 and an i5 processor), a stable high-speed internet connection of 100 Mbps, and a backup for both. A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.
Is This YOU? Then We Want to Meet You!
Are you a detail-oriented communicator with a passion for delivering high-end customer experiences? We are looking for an exceptional non-voice Customer Service Representative to support a fast-growing, premium jewelry brand. In this role, you will represent a luxury brand voice across live chat and email, ensuring every customer interaction is warm, polished, and effortless.
Snapshot
- Schedule: Part-time | Sun – Mon: 11:00 AM – 8:00 PM EST; Friday: 10:00 AM – 2:00 PM EST (Training: Mon – Fri: 8:00 AM – 5:00 PM EST)
- Work Type: Part-Time Remote
- Hands-on experience using Shopify (Required)
- Proven track record handling email and live chat support in an e-commerce or DTC environment
- Strong written English skills capable of conveying a warm, professional, and high-end brand tone
- Familiarity with RichPanel (Strongly Preferred)
- Prior experience with Loop Returns or similar return management portals (Preferred)
- Ability to handle high-volume queues and manage multiple tickets efficiently without compromising quality
- Solid problem-solving skills with a customer-first mindset
- Experience in luxury retail, jewelry, or high-CSAT environments is a plus
- Provide end-to-end Tier 1 email and live chat support for order tracking, general product inquiries, materials, and sizing
- Process returns and guide customers through the Loop Returns portal, including issuing return labels
- Handle standard exchanges for non-custom inventory and log repair intake requests for internal coordination
- Maintain a polished, composed, and warm brand voice during peak seasonal volumes
- Follow established protocols to escalate custom requests, complex exchanges, and high-touch customer feedback to the in-house team
- Maintaining high CSAT scores through warm, prompt, and accurate responses
- Resolving Tier 1 tickets efficiently while keeping escalation errors to a minimum
- Mastering the Loop Returns and RichPanel workflows within your first 30–60 days
A reliable computer (at least with Windows 10 and an i5 processor), a stable high-speed internet connection of 100 Mbps, and a backup for both. A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.