Customer Service Representative (Spanish & English)

eToro is seeking Customer Service Representatives to serve as a bridge between the company and its clients, providing first-level support and delivering an exceptional service experience.

Responsibilities

• Serve as an effective bridge between the company and its clients
• Provide first-level support to clients via live chat, email, and phone
• Handle requests for assistance professionally in line with company guidelines
• Balance customer interests with company requirements
• Communicate clearly and effectively in writing and verbally
• Ensure compliance with Cyprus and global regulations
• Represent the company and its products
• Deliver an exceptional customer service experience

Requirements

• Flexibility to work shifts and weekends, five working days per week
• Excellent command of Spanish and English
• Basic understanding of financial markets
• Previous customer service experience
• Service-oriented mindset with a focus on client satisfaction
• Excellent interpersonal skills
• Highly motivated to succeed and contribute to the team