Customer Service Representatives (Inbound telemarketing/Sales) | On-site

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• —PURE VOICE AGENTS
• —ON-SITE WORK | San Fernando, Pampanga
• —Full-time Graveyard Shift (we operate in US time)
• —5 days a week, 2 days off, rdot when needed
• —For Permanent Position

Call Center OUTBOUND AGENTs talk with clients/customers and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part in ensuring overall client/customer satisfaction. They also play an essential role when it comes to identifying what clients/customers want while providing excellent, professional customer service, including diffusing unhappy clients/customers when needed. They need to handle many different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts and tools; and maintain lasting relationships with other call center members, as well as external clients/customers.



REQUIREMENTS:

• —With at least 6 months Voice Call Center Experience (US account)
• —Experience in outbound calls, sales, healthcare a great advantage
• —Strong phone and verbal communication skills along with active listening
• —Customer focus and adaptability to different personality types
• —Track record of over-achieving quota
• —Ability to multi-task, set priorities and manage time effectively
• —Ability to ask prying questions and diffuse tense situations
• —Familiarity with CRM systems and practices
• —Proficiency with computers
• —Adaptability and accountability
• —Strong typing skills

OTHER QUALIFICATIONS:

• —Not currently employed to other company
• —Willing to work/relocate in San Fernando, Pampanga
• —Willing to work graveyard shift.

RESPONSIBILITIES:

• —Manage large amounts of outbound calls in a timely manner
• —Follow communication “scripts” when handling different topics
• —Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• —Seize opportunities to upsell products when they arise
• —Build sustainable relationships and engage customers by taking the extra mile
• —Keep records of all conversations in our call center database in a comprehensible way
• —Frequently attend educational seminars to improve knowledge and performance level
• —Meet personal/team qualitative and quantitative targets