Customer Service Representatives

Company Description

Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.

Job Description

Key Responsibilities

• Handle customer inquiries and provide professional support.
• Respond to customer requests and resolve issues efficiently.
• Provide accurate information about products and services.
• Ensure a positive customer experience throughout every interaction.
• Handle customer complaints professionally and provide suitable solutions.
• Maintain accurate records of customer interactions.
• Follow company policies, procedures, and quality standards.
• Escalate complex cases when necessary.

Qualifications

Requirements

• English level B2 or above.
• Graduates and dropouts are welcome to apply.
• Maximum age: 40 years old.
• Willing to work on-site.
• Flexible with rotational shifts.
• Excellent communication and problem-solving skills

Additional Information

Benefits

• Company-provided transportation.
• Social insurance.
• Medical insurance.
• 24/7 door-to-door transportation for ladies working night shifts.