Customer Service (Sea Freight)
- Develop and manage new and existing accounts.
- Respond to RFI/RFQs and daily adhoc enquiries
- To source for the best rates for ocean enquiries and feedback on any business opportunities.
- To follow up on sales leads and enquiries from all overseas agents and/or referrals.
- To develop new products and/or trade lanes
- Manage client booking with shipping lines or coloaders
- Input booking detail and costing into the freight systems
- Check costing and accept or dispute any vendors billing not in line with quotation.
- Other duties as may be delegated by management from time to time.
- Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
- Handle all sea export shipment bookings via different channels of communication + invoicing.
- Attend to customers’ enquiries via email wherever necessary.
- To give timely feedback to customers on freight status
- Ensure timely creation & updates for specific customers’ SOPs.
- Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
- Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
- Build good business rapport with both external and internal customers.
- Prepare and submit reports timely whenever required.
- Able to work in team with communication and understanding of work flow.
- Take on additional tasks delegated by Department Supervisor/ Manager
Qualifications:
- Minimum 2 years' of related work experience.
- Good understanding of shipping lines or coloaders
- Experiences with shipping procedures.
- Good command of written and spoken English.
- Self-motivated.
- Customer oriented
- High endurance
- Able to work under pressure
- Certificate with Transport Logistics or DGR will be added advantage.
- Import/Export Documentation
- Allow hybrid working arrangement
- Knowledge of Import and Export documentation
With permit declaration, Knowledge of Costing and Billing is an added advantage.