Customer Service Specialist

A leading company in the field of engineering consultancy and real estate announces a job opportunity for the position of:

Receiving customer inquiries and responding to them professionally through various communication channels.
Providing necessary information about the company's services and products based on customer needs.
Monitoring customer requests and coordinating with relevant departments to ensure prompt delivery and service quality.
Handling complaints and feedback and working on providing appropriate solutions to enhance customer satisfaction.
Updating customer data and documenting all interactions in the established systems.
Building positive relationships with customers and maintaining a high level of service quality.
Contributing to achieving performance indicators related to customer service and adhering to the company's policies and procedures.

Skills

Experience of 1 to 2 years, preferably in consulting or engineering services or customer service.
Excellent communication skills and a high ability to interact with customers professionally.
Able to solve problems and take appropriate actions.
Able to work within a team and handle work pressure.
Proficient in using computers and Microsoft Office applications.
Fluency and good presentation skills along with time management abilities.

The benefits include:

See also