Customer Service Specialist Team Lead
Company Overview
Pinnacle Credit Services Pte Ltd, established in 2008, provides professional outsourced debt collection services to top Singapore businesses in banking, healthcare, telecom, B2B, and B2C sectors. We prioritize professionalism, security, and customer satisfaction.
Job Summary
Handle inbound and outbound calls to recover overdue accounts for clients in banking, healthcare, telecom and commercial sectors while maintaining professionalism and customer satisfaction.
Responsibilities
- Handle inbound and outbound collection calls in a call center to recover overdue payments for clients
- Communicate clearly to explain detailed breakdowns of amounts payable to customers
- Follow up on overdue accounts to ensure timely collection actions and meet client targets
- Apply collection best practices and strategies to improve collection effectiveness
- Arrange and negotiate payment plans with customers to facilitate debt recovery
- Perform administrative duties related to enquiries and account monitoring to support collection processes
- Update and maintain Credit Collection Systems accurately to reflect collection activities
- Collaborate with team members and work independently to achieve collection goals
- Perform ad-hoc duties as assigned to support team and operations
Required competencies and certifications
- Proficient spoken English to communicate effectively with customers
- At least 3 years of experience handling inbound and outbound calls in call center, customer service, telemarketing, or relevant roles
- Degree qualification
- Strong communication and interpersonal skills to engage customers professionally
- Service-oriented mindset focused on achieving results
- Ability to work both independently and as a team player
Other Information
Working hours:
- Mondays to Thursdays: 9.00am to 7.00pm / 10.00am to 8.00pm / 11.00am to 9.00pm (depending on project)
- Fridays: 9.00am to 6.00pm (fixed shift)
- Saturdays, Sundays, Public Holidays: Off